ActivBoardSupport

Hey all- I've heard lots of rumblings of trouble with the USB connection to your Activboards. I just spent about 10 minutes helping Carl get his board running again. I got the most helpful hints from FirstTech Promethean FAQ site What I ended up having to do was:
 * January 7, 2010: Troubleshooting USB connections**
 * 1) Unplug the USB cable from the computer.
 * 2) Uplug the other end from the box on the wall.
 * 3) Turn off all power to the board (the button on the left side is RED when the power is off). Wait about 30 seconds.
 * 4) Reconnect all the cables.
 * 5) Turning the power button back on is optional: the board gets power from your computer through the USB cable. However, the button needs to be GREEN in order for the speakers to work.

As of 1/7/10, your computer should be running driver version 5.2.7 (Mac) or 5.4.6.1 (PC- use the 32 bit version)
 * Active Board Driver Updates**

Updated drivers can be downloaded from this website (use the ActivDriver link): @http://www.prometheanplanet.com/server.php?show=nav.15761

**Training Resources** Promethean Planet Link to the Promethean Online Community

Atomic Learning ActivStudio 3 Link to the Atomic Learning videos on using Active Studio. The most recent version is actually called "ActivInspire" but this is a great place to get started. Use your email address as user name, "atomic" as the password.